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Dubai Tech Guy supports the agencies and tech firms of Dubai Media City, Internet City, Knowledge Park and Barsha Heights, from Media One and Arenco Tower to the Loft Offices and the Innovation Hub, with a WhatsApp reply in 5 minutes and a technician on site within 2 hours. An open plan floor gets one technician who learns its setup, Mac and PC fleets kept working, screens and video streams across the office, work in the evenings until 22:00 and at weekends at the same rate, a monthly contract from AED 699 for a small office with larger offices quoted, a purchase order and VAT invoice when finance needs them, and payment after the work is signed off. No fix, no fee. Message +971 55 255 8417 with the problem, a photo of the floor or the number of screens, and get the price before anyone comes.
Message the number with the problem or a screenshot; a technician confirms remote or on site in the first minutes. Most issues are resolved remotely within 30 minutes; on site visits reach Media City within 2 hours.
The same person returns on every visit, learns the network, the screens, the printers and the people, so nobody explains the setup twice.
One video stream on every screen of an open plan floor, meeting room displays, the cabling and the boxes behind them: quoted with and without the hardware, installed after approval, paid when every screen shows the picture.
Open 09:00 to 22:00, seven days. Friday and weekend support carries no surcharge, so a change can wait for the pitch to go out and the floor to empty.
A monthly contract from AED 699 for a small office: unlimited remote support, one on site visit a month, priority response, proactive monitoring, zero per incident fees, cancel any month with 30 days notice. Larger floors are quoted on the seat count.
Where your finance team raises a purchase order, we work to it, issue a VAT invoice, and take payment after the work is signed off, by card or bank transfer.
The group runs multiple outlets with WhatsApp as the customer touch. We set up the tech stack across the outlets, the WhatsApp customer flow routed to each kitchen's tickets, and the local support that stays after deployment. The case file names the group and the honest part: the kitchens absorbed the new ticket flow at different speeds, and the training rollout was re timed so every outlet moved together.
Media One, Arenco Tower, Concord Tower, the Loft Offices, Business Central Towers, Shatha Tower, the Innovation Hub and Arjaan in Internet City, Knowledge Park, and the towers of Barsha Heights behind them.
The agencies, studios, broadcasters and tech firms of TECOM's districts: about 40,000 media professionals across its media districts by TECOM's own count in October 2026, with the technology firms of Internet City beside them.
One video stream across seven screens on an agency's open plan floor: quoted with and without the hardware, bought on a purchase order, installed after approval.
A technician who understands Macs and PCs on one floor, screens that all show the same thing, Wi-Fi that holds through a pitch, changes after hours, and an invoice that passes finance.
The desk is 25 to 30 minutes away off peak and 40 to 55 minutes at peak on Sheikh Zayed Road, so the 2 hour promise holds through the evening rush.
Questions people ask
The five questions an agency's office manager asks first, answered in one line each.
Yes. A WhatsApp reply in 5 minutes, on site within 2 hours across Media City, Internet City, Knowledge Park and Barsha Heights, the same technician every visit, evenings until 22:00 and weekends at the same rate.
Yes. Macs and PCs on the same floor, and MacBooks and iPhones repaired with a diagnosis at AED 99 taken off the bill and a 30 day warranty on every part.
Yes. Quoted with and without the hardware, installed after approval, paid when every screen shows the stream.
Single fixes from AED 99 with the price fixed on WhatsApp before the visit. A monthly contract from AED 699 for a small office with unlimited remote support and a monthly visit; larger floors are quoted on the seat count.
Yes. Your finance team raises the purchase order, we issue a VAT invoice, and payment follows the sign off of the work.
Last checked: November 2026. The promises and prices are the ones on the service pages the day this page was published; the page is rechecked every month.
↳ FILE 99 / ENTRY POINTOne WhatsApp message. Tech problem gone.
Reply in seconds. Fix same day when we can. Honest route to a Dubai partner when we can't. Pay after, never before.