Privacy Policy
Last Updated: February 21, 2026
Effective Date: February 21, 2026
Dubai Tech Guy (“DTG,” “we,” “us,” or “our”) is a brand operated by FicAition FZE LLC, a company registered in Sharjah Publishing City Free Zone, United Arab Emirates (License No. 4425279.01).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (dubaitechguy.com), contact us via WhatsApp, phone, or email, or interact with our services.
By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
Information You Provide Directly
- Name and phone number (when you submit a lead form or contact us)
- Email address (if provided)
- Business name and location
- Service requirements, budget range, and urgency level
- Any additional details you share via WhatsApp, phone, or email
Information Collected Automatically
- Device type, browser type, and operating system
- IP address and approximate geographic location
- Pages visited, time spent, and interactions on our website
- Referral source (how you found us, including search terms and ad campaigns)
- UTM parameters from marketing campaigns (source, medium, campaign name)
Analytics and Tracking
We use the following analytics services:
- Plausible Analytics, a privacy focused, cookie free analytics tool that does not collect personally identifiable information
- Google Analytics 4 (GA4), which collects anonymized usage data to help us understand website performance. GA4 may use cookies. See Section 5 (Cookies) for details.
2. How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and connect you with appropriate service providers
- Qualify your requirements (service type, location, budget, urgency) to match you with the right partner
- Route your request to a verified partner in our network who can fulfill your service need
- Follow up on service delivery and collect feedback
- Send you updates about your service request via WhatsApp
- Improve our website, services, and marketing effectiveness
- Comply with legal obligations under UAE law
3. How We Share Your Information
With Service Partners
When you submit a service request, we share your name, phone number, location, and service requirements with one or more verified partners in our network who can fulfill your request. This sharing is necessary to provide you with the service you requested.
Our partners are independent service providers. Once we connect you with a partner, your interactions with them are governed by their own privacy practices. We are not responsible for how partners handle your data after the introduction.
With Third Party Service Providers
We use the following third party services to operate our platform:
- Cloudflare (website hosting and security)
- Google Analytics (website analytics)
- Plausible Analytics (website analytics)
- Telegram (internal notifications for our team)
- ERPNext (customer relationship management, self hosted)
These providers process data on our behalf and are bound by their own privacy policies.
We do NOT
- Sell your personal information to third parties
- Share your data with advertisers or data brokers
- Use your information for purposes unrelated to your service request
Legal Disclosure
We may disclose your information if required by UAE law, court order, or government authority, or to protect the rights, property, or safety of DTG, our partners, or the public.
4. Data Storage and Security
Your information is stored on secure servers operated by Cloudflare (website data) and our CRM system, both of which employ industry standard encryption and security measures.
We retain your personal information for as long as necessary to fulfill the purpose for which it was collected, typically up to 24 months after your last interaction with us. After this period, your data is either deleted or anonymized.
You may request deletion of your personal data at any time by contacting us (see Section 8).
5. Cookies and Tracking Technologies
Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Google Analytics (_ga, _gid) | Website usage analysis | Up to 2 years |
| Session Storage (UTM params) | Track how you found us | Browser session only |
| Local Storage (form progress) | Save your form progress so you don't lose data | Until cleared |
Plausible Analytics does not use cookies and does not collect personally identifiable information.
How to Control Cookies
You can disable cookies through your browser settings. Disabling cookies may affect certain features of our website but will not prevent you from contacting us via WhatsApp or phone.
6. Your Rights Under UAE Law
Under UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent for data processing
- Object to certain types of data processing
- Request a copy of your data in a portable format
To exercise any of these rights, contact us using the details in Section 8.
7. Children's Privacy
Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18. If you believe we have collected data from a minor, please contact us immediately.
8. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data:
- WhatsApp: +971 55 255 8417
- Email: [email protected]
- Website: dubaitechguy.com
Data Controller: FicAition FZE LLC, Sharjah Publishing City Free Zone, Sharjah, UAE
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.