Communication Consent Policy

How We Communicate With You

When you submit a service request through dubaitechguy.com or contact us directly, you consent to receiving communications via:

• WhatsApp: Our primary communication channel. We use WhatsApp to qualify your service request, connect you with Partners, and follow up on service delivery.
• Phone Call: We may call you to clarify urgent service requirements.
• SMS: We may send text messages for service updates.
• Email: If you provide an email address, we may send service related updates.

What We Will Send You

Service Related Messages (you will always receive these when you submit a request)

• Confirmation of your service request
• Partner introduction and contact details
• Service delivery updates
• Post service follow up and feedback requests

Promotional Messages (only with your explicit consent)

• Tech tips and maintenance reminders
• Special offers from our Partner network
• New service announcements

You will never receive promotional messages unless you explicitly opt in (e.g., by joining our WhatsApp Community or subscribing to updates).

How to Opt Out

You can opt out of communications at any time:

• WhatsApp: Reply “STOP” to any message from +971 55 255 8417
• Email: Click “Unsubscribe” in any email, or email [email protected] with subject “Unsubscribe”
• Phone/SMS: Tell us during any call or reply “STOP” to any SMS
• WhatsApp Community: Leave the community at any time through WhatsApp settings

Opting out of promotional messages will not affect service related communications for active requests.

Partner Communication

When we introduce you to a Partner, the Partner will contact you directly via WhatsApp or phone. Communication with the Partner after introduction is governed by the Partner's own communication practices. If a Partner contacts you in ways you find inappropriate, please report this to us at +971 55 255 8417.

Data Used for Communication

We use only the contact information you provide (phone number, email) for communication purposes. We do not purchase contact lists or send unsolicited messages to people who have not interacted with our platform.

UAE Compliance

Our communication practices comply with UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data and applicable UAE telecommunications regulations.

Contact

Questions about our communication practices? WhatsApp +971 55 255 8417 or email [email protected].